IT Operations Analyst
4 days ago
We are seeking an experienced IT Operations Analyst to join our team at Pan Asia HR Solutions. The successful candidate will be responsible for analyzing IT operations and developing solutions to improve service delivery.
Key Responsibilities:- Analyze IT operations and identify areas for improvement.
- Develop and implement process improvements to enhance service delivery.
- Work closely with suppliers to ensure they meet agreed-upon service levels and operational level agreements.
- Monitor and analyze service level data to identify areas for improvement.
- Collaborate with cross-functional teams to develop and implement process improvements.
- Postgraduate or graduate degree in Commerce or Science.
- 3-5 years' experience in IT operations and service management.
- Certified in PMP and ITIL or Prince 2.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Proficient knowledge of Microsoft products - Word, Excel, PowerPoint, and Outlook.
- Candidates who have experience working with service desk ITMS tools (ServiceNow, Remedy Ops Manager, JIRA, CA Service Desk, etc.).
₹8,00,000 - ₹12,00,000 per annum.
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