Team Lead

6 days ago


Gurgaon, Haryana, India WNS Full time
Job Overview

We are seeking an experienced Team Lead to join our team at WNS (Holdings) Limited. As a Team Lead, you will be responsible for managing a team of professionals who provide Business Process Management services to clients across various industries.

The ideal candidate will have prior experience in leading teams in a similar role and possess strong analytical skills. They will be expected to drive individual and team goals, develop systems and processes, and monitor team performance on given metrics. The role requires excellent communication skills, both written and verbal, to effectively communicate with clients and other stakeholders.

Responsibilities include:
  • Drive individual and team goals including but not limited to service levels, productivity & quality.
  • Monitor and drive team performance on given metrics.
  • Proactively communicate with Client and other stakeholders on daily operational matters with speed.
  • Partner with training and quality to ensure training and refresher needs are identified and delivered.


About Us

WNS (Holdings) Limited is a leading Business Process Management company that combines industry knowledge with technology and analytics expertise to co-create innovative transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
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