Team Lead

3 weeks ago

Gurgaon, Haryana, India Wipro Full time
Team Lead Profile

We are seeking a highly experienced and skilled Team Lead to oversee our Digital Marketing and Sales operations. The ideal candidate will have a minimum of 2-4 years of experience in a similar role, with a proven track record of delivering exceptional results.

Key Responsibilities:
  • Effective use of key dashboards and call activity reporting to ensure excellent performance rigor.
  • Ability to identify and grow talent, lead, motivate and coach direct reports to establish and develop an effective team.
  • Managing day-to-day operations – ensuring consistent quality and productivity across channels (call, email, chat, etc.) to add maximum value for advertisers.
  • Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents.
  • Able to adapt quickly to changes in workflows/processes/procedures/product features.
  • Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization.
  • Able to clearly outline current performance drivers of their market and actions to improve.
Skill Requirements:
  • Fluent speaking and understanding of multiple languages, including English.
  • Ability to explain what's driving their teams' performance in a concise and data driven way.
  • Ability to identify and grow talent, lead, motivate and coach direct reports.
  • Proven ability to identify training needs and support development of programs.
  • High level of integrity as demonstrated personally and professionally.
  • Proven ability and passion to coach in one-on-one and also in a team setting with a clear data driven approach and tangible output for agents to improve.
  • Outstanding customer service skills.
  • Excellent written and verbal communication skills.
Location and Work Schedule:

Gurugram, India. 5 days working, 2 days rotational off. Shift: 24*7 (Night). Work from Office.

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