Team Lead

6 days ago


Gurgaon, Haryana, India WNS Full time

Company Overview

WNS (Holdings) Limited, a leading Business Process Management (BPM) company, combines industry knowledge with technology and analytics expertise to co-create innovative solutions for clients across 10 industries.

We enable businesses in Travel, Insurance, Banking, Manufacturing, Retail, and more to transform their outcomes with operational excellence.

Key Responsibilities

  • Manage team performance and ensure consistent SLAs
  • Monitor project deliveries and maintain high quality standards
  • Control attrition and focus on Quality within the team
  • Manage Client expectations and Coach direct reportees
  • Report team performance dashboards and manage productivity

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