Center Operations Director

4 days ago


Thoothukudi, Tamil Nadu, India beBeeExcellence Full time ₹ 80,00,000 - ₹ 1,20,00,000
Operational Excellence Manager

The role involves driving operational effectiveness and financial optimization at IVF centers.

  • Prepare comprehensive strategic plans & performance targets in line with corporate objectives
  • Ensure achievement of financial & operational benchmarks
  • Monitor revenue, profitability & team performance against defined KRAs
  • Lead cost optimization initiatives and ensure regulatory compliance
  • Oversee SOP implementation, medical record management, and audit preparedness
  • Act as an escalation point for operational issues and ensure medico-legal standards
  • Liaise with business development teams for brand visibility in local markets
  • Coordinate quarterly reviews with the corporate MIS team
  • Drive patient satisfaction, retention, and conversion metrics

Broad Skills & Qualifications:

  • Strong leadership & people management abilities
  • Proven ability to achieve financial targets (Revenue, EBITDA, Contribution Margin)
  • Customer satisfaction (NPS 90%) & retention focus
  • Excellent knowledge of regulations & medico-legal requirements
  • Process-driven with attention to detail


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