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4 days ago
The role involves driving operational effectiveness and financial optimization at IVF centers.
- Prepare comprehensive strategic plans & performance targets in line with corporate objectives
- Ensure achievement of financial & operational benchmarks
- Monitor revenue, profitability & team performance against defined KRAs
- Lead cost optimization initiatives and ensure regulatory compliance
- Oversee SOP implementation, medical record management, and audit preparedness
- Act as an escalation point for operational issues and ensure medico-legal standards
- Liaise with business development teams for brand visibility in local markets
- Coordinate quarterly reviews with the corporate MIS team
- Drive patient satisfaction, retention, and conversion metrics
Broad Skills & Qualifications:
- Strong leadership & people management abilities
- Proven ability to achieve financial targets (Revenue, EBITDA, Contribution Margin)
- Customer satisfaction (NPS 90%) & retention focus
- Excellent knowledge of regulations & medico-legal requirements
- Process-driven with attention to detail
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