Senior Enterprise Software Solutions Manager

2 days ago

Bhavnagar, Gujarat, India beBeeDirector Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
About the Job

We are seeking an experienced Enterprise Software Support Director to lead our team in providing top-notch customer support services. As a key member of our global team, you will be responsible for overseeing post-implementation customer support activities and ensuring that our clients receive exceptional service.

Key Responsibilities:

  • Manage application support teams, provide guidance, and ensure effective execution of projects.
  • Develop strong relationships with clients, understanding their needs and aligning services to meet their expectations.
  • Identify potential product defects and collaborate with implementation teams to communicate findings to the product development team.
  • Define and implement service delivery strategies, ensuring efficient processes and timely project completion.

Requirements:

  • 10 years of experience in IT company, well-versed in Microsoft Tech Stack and cloud environment.
  • L3 support experience to enterprise clients such as banks.
  • Bachelor's or master's degree in Computer Science.
  • Banking experience is an added advantage.
  • Relevant certifications (e.g., PMP, ITIL) would be beneficial.

About Us:

We are a technology company with over two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world-class customer journeys in digital and assisted channels.

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