Technical Operations Expert

24 hours ago

Anantapur, Andhra Pradesh, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description:">

This role combines technical expertise and business acumen to ensure seamless operation of tools and systems, delivering exceptional client experiences.

The Customer Service Specialist plays a key part in bridging the gap between technical knowledge and business operations. Key responsibilities include:

  • Providing top-notch customer service through prompt issue resolution and proactive solutions.
  • Acting as a subject matter expert on operational processes, technical systems, and engineering-related queries.
  • Troubleshooting complex technical issues and developing innovative solutions.
  • Assisting with client onboarding and training for technical tools and platforms.
  • Collaborating with internal teams to resolve technical issues and drive process improvements.
  • Analyzing client data to identify trends and opportunities for growth.
  • Developing and implementing efficient business operations processes and workflows.
Key Requirements:
  • Bachelor's degree in Engineering, Computer Science, or related technical field.
  • Excellent verbal and written communication skills.
  • 2+ years of experience in client services, technical support, or business operations.
  • Strong knowledge of technical systems and tools, including CRM platforms, databases, and software solutions.
  • Proven ability to troubleshoot and resolve technical issues with attention to detail and client satisfaction.
  • Experience working with cross-functional teams and managing client relationships.
  • Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.

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