Operations Department Manager

2 weeks ago


Kota, Rajasthan, India beBeeTeamLead Full time ₹ 15,00,000 - ₹ 25,00,000
Job Description

This is an exciting opportunity to join our team as a Team Lead. In this role, you will be responsible for driving client KPIs, managing stakeholders, and maintaining attrition & shrinkage of the team.

You will also be responsible for performance management, handling customer complaints, and resolving issues that employees are not authorized to handle on their own. Additionally, you will deal with schedule changes, employee call-ins, and other staffing issues.

Filling in for absent employees as needed to ensure the smooth operation of the business is another key responsibility of this role.

You will act as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.

Delegating tasks to employees, keeping day-to-day activities organized, recruiting and interviewing new hires, supervising employees, and providing additional training and coaching as needed are also important aspects of this job.

Conflict Management - addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment is another critical aspect of this role.

Required Skills and Qualifications
  • Proven work experience as a team leader or supervisor
  • In-depth knowledge of performance metrics
  • Good PC skills, especially MS Excel
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • Graduate in any stream
  • Sense of ownership and pride in your performance and its impact on the company's success
  • Critical thinking and problem-solving skills
  • On-the-job training
  • Confidence and skillful negotiating skills
  • Strong organizational skills to give the team direction
Critical Competencies
  • Attention to detail
  • Minimum 2 years experience in people manager role
  • Strong Communication Skills
  • Leadership Motivation Skills


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