Dynamics 365 Technical Solutions Expert

3 days ago

Bengaluru, Karnataka, India beBeeSolution Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title:

Technical Solution Expert

As a seasoned technical professional, you will play a key role in delivering innovative Dynamics 365 solutions to drive business growth.

Key Responsibilities and Requirements:

  • Developing, deploying, customizing, and integrating Dynamics 365 Customer Service.
  • Designing, developing, and implementing business processes, plugins, and workflows.
  • Experience with designing and creating custom entities and relationships between those entities.
  • Handling multiple business units with data segregation and cross BU access/roles.
  • Strong hands-on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment. Upload Screenshots and knowledge Management integrating SharePoint.
  • Experience of software development using Microsoft .Net, C#, JSON, and jQuery.
  • Experience in Customer Service Hub, Unified Client Interface, Client API form context, and Model-driven apps.
  • Strong hand on experience in Scheduled Reports, Custom SSRS reports with multiple data sources (external & internal).
  • Experience in developing automations using Power Automate and Power Apps.
  • Experience in developing applications that can be published to Azure.
  • Experience in handling huge volumes of case and email records.
  • Experience in using third-party tools to configure, customize, monitor, and troubleshoot the Dynamics application.
  • Experience in Agile/Scrum-based process implementation using tools like Azure DevOps with pipeline automation for CI/CD.
  • Experience in designing and automating survey forms using MS Forms Pro.
  • Dynamics 365 Customer Service Insights, AI-Powered Dashboards, AI Predictive analytics, and other AI-driven insights are a plus.
  • Hands-on experience in developing Power BI Dashboards & Reports is a plus.
  • Provide troubleshooting/technical support.
  • Actively participate in design and analysis sessions to ensure sound team decision-making.
  • Support system and user acceptance testing activities, including issue resolution.
  • Complete technical documentation to ensure the system is fully documented.

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