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Head of Cleaning Operations

3 weeks ago

Kottayam, Kerala, India beBeeCleaning Full time ₹ 1,00,00,000 - ₹ 1,20,00,000
About the Job

We are seeking a highly skilled and experienced leader to oversee our housekeeping and cleaning operations across a large corporate campus.

This role involves managing a substantial team, ensuring impeccable standards of cleanliness, hygiene, and organization throughout a high-traffic office environment that includes thousands of workstations, common areas, and specialized facilities.

The ideal candidate will be a strategic and experienced leader with a deep understanding of modern cleaning technologies, environmental health and safety regulations, and team management.

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  • Job Responsibilities:
  • Strategic Planning and Management
    • Develop and execute a comprehensive, data-driven strategy for housekeeping services that aligns with overall corporate objectives.
    • Establish performance metrics (KPIs) to measure and continuously improve cleaning quality, efficiency, and employee satisfaction.
    • Oversee the budget for the housekeeping department, including labor costs, equipment procurement, and supply management.
    • Forecast and manage capital expenditures (CAPEX) for cleaning equipment and operational expenditures (OPEX) for consumables.
  • Operational Excellence and Quality Assurance
    • Implement and enforce standardized cleaning protocols, procedures, and quality standards for all workstations, meeting rooms, common areas, restrooms, and pantries.
    • Conduct regular, documented inspections and audits of all facilities to ensure compliance with company standards and regulatory requirements.
    • Leverage technology, such as smart cleaning solutions and inventory management systems, to optimize workflows and track service delivery.
    • Address and resolve any cleaning-related issues, complaints, or feedback from employees and management promptly and professionally.
  • Team Leadership and Development
    • Lead and manage a large team of housekeeping staff, supervisors, and vendors, fostering a culture of accountability and high performance.
    • Develop and deliver robust training programs covering best practices, safety protocols, use of chemicals (COSHH), and customer service.
    • Create and manage work schedules, assign tasks, and monitor team performance to ensure optimal coverage and productivity.
    • Handle all aspects of HR, including recruitment, hiring, performance reviews, and professional development.
  • Health, Safety, and Compliance
    • Ensure full compliance with all local, state, and federal health and safety regulations related to commercial facilities.
    • Implement infection prevention and control measures, especially for high-touch surfaces, to maintain a healthy and safe work environment.
    • Regularly review and update safety procedures, risk assessments, and cleaning protocols to mitigate potential hazards.
    • Maintain accurate records and documentation related to cleaning schedules, inspections, and safety compliance.
  • Stakeholder and Vendor Management
    • Manage relationships with external service providers for specialized cleaning services, waste management, and pest control.
    • Collaborate with other departments, including Facilities, IT, and HR, to coordinate cleaning activities and support company events.
    • Promote good hygiene practices among all employees through awareness campaigns and providing necessary supplies.
  • Required Qualifications
    • Bachelor's degree in Facility Management, Hospitality Management, Business Administration, or a related field.
    • 10+ years of experience in housekeeping or facility management, with at least 5 years in a senior leadership role overseeing a large corporate environment.
    • Proven experience managing budgets, vendors, and large, diverse teams.
    • Strong knowledge of commercial cleaning techniques, equipment, chemicals, and industry best practices.
    • Expertise in health, safety, and sanitation regulations and compliance.