Service Delivery Director
2 days ago
Company Overview
TTK Prestige Ltd is a leading consumer durables company, offering a wide range of innovative and stylish products.
Job Description
We are seeking an experienced Service Delivery Director to drive the regional business for timely resolution of customer work orders and reduce open job aging in Karnataka and Andhra Pradesh regions.
Key Responsibilities:
- Drive regional business growth by improving service delivery efficiency and reducing customer complaints.
- Develop and implement process improvements to enhance customer satisfaction and loyalty.
- Manage a team of service professionals to ensure timely and effective resolution of customer issues.
- Collaborate with cross-functional teams to ensure seamless integration of service processes and maximize customer benefits.
- Conduct regular audits of service partners to ensure adherence to company standards and quality expectations.
- Analyze service metrics and performance data to identify areas for improvement and develop strategies to address them.
- Ensure alignment of service operations with company goals and objectives.
- Identify opportunities for cost savings and implement initiatives to reduce costs without compromising service quality.
Requirements:
- Masters degree in Business Administration or related field.
- Minimum 10 years of experience in service management or a related field.
- Proven track record of delivering results-driven service solutions that improve customer satisfaction and loyalty.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze complex service metrics and performance data.
- Experience working with cross-functional teams to achieve business objectives.
- Familiarity with industry trends and best practices in service delivery.
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