System Platform Manager

17 hours ago

Vijayawada, Andhra Pradesh, India beBeeApplication Full time ₹ 90,00,000 - ₹ 1,50,00,000
Job Title:

Senior Business Applications Administrator

About this Role:

We are seeking a dedicated and motivated individual for the role of Senior Business Applications Administrator with a specialized focus on key business platforms. The ideal candidate will own and optimize these systems to drive adoption, process efficiency, and measurable outcomes.

Key Responsibilities:

  • Ensure secure access, accurate data, and optimized workflows—so teams work efficiently and make informed decisions.
  • Translate business needs into platform roadmaps that drive adoption and improve customer outcomes.
  • Automate and integrate systems to reduce manual work and streamline stakeholder workflows.
  • Enable and train teams so they confidently use tools to improve customer experiences.
  • Monitor and maintain system health to ensure reliability, performance, and compliance.

Requirements:

  • 5–8 years in SaaS systems administration or customer success operations.
  • Expertise in Salesforce Service Cloud and/or Planhat (or ability to quickly master Planhat).
  • Proven record of engaging stakeholders, gathering requirements, and delivering scalable solutions.
  • Experience building and executing roadmaps.
  • Strong automation, workflow, and data management skills.
  • Excellent problem-solving abilities and independent work style.
  • Strong English communication skills.

Benefits:

This role offers opportunities for professional growth and development in a dynamic and innovative environment.

Preferred Qualifications:

  • Salesforce Admin or Service Cloud Consultant certification.
  • Experience integrating platforms with analytics/reporting tools.
  • Background in Customer Success or Support operations.

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