Cloud Support Specialist
2 weeks ago
This is a remote position.
Job Summary: We are seeking a Cloud Support Specialist to provide top-notch customer service to clients. The ideal candidate will have 3+ years of Azure cloud administration experience, 3+ incident management experience, and 3+ years of system administration and networking experience.Responsibilities:
- Manage and resolve escalated incidents, service requests, and engineering assignments.
- Respond to client incidents in a timely manner.
- Identify and develop solutions for trends and patterns in incidents.
- Collaborate with the team during critical events.
- Provide excellent customer service to clients.
- Build automation.
Requirements:
- 3+ years of Azure cloud administration experience.
- 3+ incident management experience.
- 3+ years of system administration and networking experience.
- Identity/access management experience.
- Github experience.
- Terraform experience.
- Ticketing system experience.
- Linux/Windows server experience.
- Excellent communication skills.
- Strong multitasker.
- Self-starter.
- Team player.
Preferred Qualifications:
- Jira and Confluence experience.
- AZ104 Microsoft Azure Administrator certification.
- Consulting experience.
- Enterprise experience.
- MSP experience.
- Cloud certifications.
- Docker/Kubernetes experience.
- CI/CD experience.
Benefits:
- Work Location: Remote.
- 5 days working.
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