Auto Damage Repair Specialist

2 weeks ago

Kurnool, Andhra Pradesh, India beBeeAssessor Full time ₹ 7,00,000 - ₹ 10,00,000

About This Job

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We are seeking a highly skilled and experienced Auto Damage Claims Assessor & Scheduler to join our team.

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This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has a strong background in vehicle damage assessment, quoting, or SMART repair industry.

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The successful candidate will be responsible for inspecting images and videos of vehicle damage, producing accurate quotes, and converting incoming enquiries into confirmed repair bookings.

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As the critical link between customers, repair teams, and operational scheduling, you will ensure fast, accurate assessments and high conversion rates from leads to bookings.

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Key Responsibilities

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  • Identify required SMART repair work (e.g., minor dents, scuffs, scratches, paint damage, alloy wheel damage as well as larger repairs fit for Mobile bodyshops).">
  • Accurately prepare repair quotes using internal systems and pricing matrices.">
Quoting & Estimating:">
  • Use predefined labour and parts pricing guidelines to issue transparent, competitive quotes.">
  • Clearly communicate quote details to customers in writing or over the phone.">
  • Ensure all quotes are logged and followed up promptly.">
Enquiry Handling & Conversion:">
  • Respond to incoming customer enquiries via email, web forms, and phone.">
  • Qualify leads and guide customers through the repair process.">
  • Convert quotes into confirmed bookings by clearly explaining value, repair process, and timescales.">
  • Maintain high conversion rates and exceed performance targets.">
  • Complaint handling and resolution">
Triaging & Workflow Coordination:">
  • Determine whether damage is suitable for SMART repair, bodyshop referral, or mobile technician.">
  • Route jobs correctly based on location, severity, and repair capability.">
  • Liaise with scheduling teams to allocate bookings appropriately.">

Required Skills & Qualifications

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  • Extensive experience in vehicle damage assessment, quoting, or SMART repair industry.">
  • Strong knowledge of minor vehicle damage types and SMART repair capabilities.">
  • Familiarity with estimating tools or internal quoting platforms.">
  • Excellent attention to detail and communication skills.">
  • Proven ability to handle customer queries and close sales over the phone or digitally.">
  • Ability to interpret images and assess damage severity and repairability.">
  • Competent with CRM tools, job management systems, and email communications.">
  • Experience working in a fast-paced, target-driven environment.">

Benefits

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  • Annual remuneration within the range of 7 - 10 lakh INR per year.">
  • Fully remote role.">
  • Part of a passionate, friendly, and transparent culture which encourages your suggestions for improvement as we grow.">
  • Training and development pathways in estimating and customer service.">
  • An unparalleled opportunity to be a part of a UK's largest mobile servicing, maintenance, and repair business.">
  • Supportive and forward-thinking team culture.">
  • 25 days holiday plus public holidays.">
  • Pension scheme and additional benefits.">
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