Strategic Digital Solutions Expert

2 days ago

Bengaluru, Karnataka, India myGwork Full time

About the Role:

We are seeking an analytical and detail-oriented Client Solutions Manager to scale our growing advertising business.

You will work closely with the sales team and other Amazon partners to deliver effective media solutions that help key advertisers achieve their business goals on our platform.

As a Client Solutions Manager, you will be responsible for establishing product-market fit by engaging with internal and external partners to drive results.

You will play a key role in the account team, growing the business by being the customer expert, developing brand plans inclusive of media plans and audience recommendations.

You will possess strong analytical skills, develop deep expertise in Amazon's products and proprietary metrics to build winning campaigns and optimize performance to derive insights and meet our advertisers' needs.

This is a client-facing role that requires identifying opportunities to drive incremental revenue and long-term growth.

You will deliver consultative solutions for our partners, earning their trust by educating them on how to be successful on Amazon.

Key Responsibilities:

  • Become an expert on Amazon solutions and adapt recommendations based on advertiser needs
  • Develop annual brand plans and campaign media plans
  • Analyze campaign performance against key metrics to identify, recommend, and implement optimizations to increase efficiency, drive high renewal rates, and meet clients' KPIs
  • Monitor and communicate campaign progress through regular, in-depth activity reports and insights
  • Consult and educate advertisers with insights and solutions to achieve greater results on Amazon
  • Strong project management skills to impact process improvements
  • Work cross-functionally with sales and other Amazon partners to drive revenue and increase advertiser satisfaction
  • Leverage our suite of rich data, targeting, and product channels to collaborate with other teams in the development of tailored solutions that meet clients' goals
  • Troubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutions
  • Serve as a source of market intelligence for other areas of the Advertising team
  • Co-lead monthly and quarterly reviews with advertisers

Requirements:

  • 3+ years of experience in digital marketing (at least 2+ years in a similar role)
  • Strong project/program management skills to drive process improvements and develop consistency in services offered
  • Excellent data-driven storytelling skills - create and deliver compelling presentations
  • Analytical, data-driven approach to problem-solving and a track record of driving results through continuous improvement
  • Excellent written and verbal communication skills, strong attention to detail, and good follow-through
  • Sound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule
  • MBA from a tier-1 B-school

Preferred Qualifications:

  • Excellent organizational and interpersonal skills
  • Experience with retail environment or knowledge of digital media systems
  • Ability to contribute to process improvement, inventing and simplifying within existing processes
  • Has the vision and stamina to see long-term changes through and drive change management in the ecosystem

Salary Range:

$120,000 - $180,000 per annum

The salary range is an estimate based on industry standards and may vary depending on factors such as location, experience, and qualifications.

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