
Global Technical Support Expert
2 days ago
**Job Title:** Customer/Technical Support Executive-International
">Job Description:
">We are seeking a highly motivated and professional customer support specialist to join our international team. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical assistance to our clients.
">Key Responsibilities:
">- ">
- Handle International Customer Calls: Respond promptly and professionally to international customer calls, addressing their concerns and resolving issues in a timely manner.">
- Understand Customer Needs: Listen attentively to customers' needs and provide solutions that meet their expectations.">
- Troubleshoot Issues: Identify and resolve complex technical issues, escalating them to senior team members when necessary.">
- Maintain Accurate Records: Document interactions accurately and maintain detailed records of customer conversations.">
- Meet Performance Targets: Achieve performance targets for customer satisfaction, call handling time, and resolution rates.">
Requirements:
">- ">
- Excellent English communication skills with no grammatical errors or miscommunications.">
- Self-motivated and passionate about customer support.">
What We Offer:
">- ">
- A competitive remuneration package commensurate with industry standards.">
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