IT Infrastructure Maintenance Professional

1 week ago

Thiruvananthapuram, Kerala, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

Job Summary:

As a dedicated IT Support Specialist, you will play a vital role in ensuring seamless technical assistance to employees across various sites. Your primary focus will be on providing prompt and effective troubleshooting, resolution, and documentation of all problems and service requests.

Key Responsibilities:

  • Ensure timely and accurate troubleshooting, resolution, and documentation of all issues.
  • Develop detailed installation and configuration procedures for software packages.
  • Maintain an up-to-date inventory of company assets.
  • Establish and maintain a comprehensive knowledge base to support users.
  • Collaborate with the Cybersecurity team to safeguard network assets.
  • Update problem management databases with relevant information.
  • Collect and log information about issues using tools and collective knowledge.
  • Assist in deploying desktop PCs and peripherals.
  • On-board new employees with orientation to computer assets.
  • Respond promptly to voice mail and email inquiries.
  • Develop working knowledge of desktop applications and OS software.

Requirements:

  • Internship or degree in Computer Science or related field.
  • 2+ years experience in Desktop and/or Helpdesk support.
  • Prior work-related experience with current standard desktop software.
  • Fluent in English; additional languages are beneficial.
  • Experience working with international clients.
  • Proficient knowledge of Microsoft Office and SAP is advantageous.

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