Operations Manager

3 weeks ago


Hyderabad, Telangana, India WELLS FARGO BANK Full time
About this role:

Wells Fargo is seeking a highly skilled Operations Associate Manager to join our team.

Key Responsibilities:
  • Supervise a team of Quality Assurance Administrators / Operation Specialists responsible for moderately complex transactional and operational tasks.
  • Ensure timely completion, quality, and compliance within the operations area.
  • Work independently on moderately complex issues and projects.
  • Identify opportunities for process improvement and risk control development.
  • Provide training, performance evaluation, and coaching of less experienced team members.
  • Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation, and daily operational tasks.
  • Leverage interpretation of policies, procedures, and compliance requirements.
  • Collaborate and influence all levels of professionals, including senior managers.
  • Lead the team to achieve objectives.
  • Manage the allocation of people and financial resources for Operations.
  • Conduct regular performance reviews for assigned analysts.
  • Increase the effectiveness of staff and tools by recognizing opportunities for development.
  • Develop metrics to measure the performance of the team.
  • Conduct periodic business reviews with key functional stakeholders regarding overall business performance, including metrics and SLAs.
  • Analyze and interpret data and create Business MIS.
  • Effectively communicate with all stakeholders.
  • Take a lead role in developing and implementing best practices.
  • Actively participate in process enhancements, focusing on continuous process improvements and encouraging creative thinking in the team.
  • Effectively manage process risks and establish robust controls in the process.
  • Mentor and guide talent development of direct reports and assist in hiring talent.
  • Identify and recommend opportunities for process improvement and risk control development within the Operations functional area.
  • Develop and implement business unit strategies.
  • Provide expertise for technical, operational, and processing functions related to the business unit.
  • Determine the appropriate strategy and actions of Operation management functional team to meet moderate to high-risk deliverables.
  • Engage and influence stakeholders, internal partners, and peers associated with the function or affected by its outcomes.
  • Develop and guide a culture of talent development to meet business objectives and strategy.
  • Manage transitions and migrate additional processes from the US.
Requirements:
  • 6+ years of Operations experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.
  • Experience of more than 6 years in the Mortgage Industry.
  • 1+ years of leadership experience.
  • Strong analytical skills.
  • Excellent written and oral communication skills with the ability to clearly communicate ideas to diverse business and technical audiences.
  • Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members.
  • Advanced Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills.

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