Digital Community Outreach Specialist
2 days ago
At Panora, we are revolutionizing the DeFi ecosystem with our innovative Decentralized Exchange (DEX) Aggregator on the Aptos blockchain.
We are seeking a highly skilled Digital Community Outreach Specialist to join our team and play a vital role in building and maintaining a strong community presence.
Job Description:
As a Digital Community Outreach Specialist, you will be responsible for:
Community Engagement:
- Monitor and respond promptly to inquiries, feedback, and support requests from community members across all social channels
- Represent Panora at online and offline events and conferences, showcasing our brand and values
Support and Guidance:
- Provide clear and concise answers to questions, troubleshooting guidance, and assistance with technical issues related to our Web3 products or services
- Foster a positive and inclusive community environment by promoting respectful and constructive discussions among community members
Platform Management:
- Enforce community guidelines and code of conduct to maintain a safe and respectful environment on Discord and Telegram
- Set up and improve existing platforms, including bots, custom emojis, and structural rearrangements
Collaboration and Innovation:
- Collaborate with the marketing team to develop community engagement campaigns and activities
- Proactively identify opportunities to improve user experience on Discord/Telegram and contribute ideas to enhance user support processes
Requirements:
To succeed in this role, you will need:
- Strong communication and interpersonal skills, with the ability to convey technical information clearly
- Previous experience in customer support, community management, or a similar role
- At least 1 year as a community manager with a proven track record of growing communities
- Familiarity with Discord and Telegram administration, moderation tools, and features
- Excellent problem-solving skills and ability to handle high-pressure situations calmly and professionally
- Empathy and patience to provide exceptional support to users with varying levels of technical expertise
- Passion for Web3 technologies and decentralized applications
About Us:
Panora is committed to making DeFi accessible to everyone by providing secure, efficient, and transparent trading solutions. We believe that our employees are the backbone of our success and offer competitive salaries, benefits, and opportunities for growth.
Salary:$80,000 - $120,000 per annum, depending on experience and qualifications
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