Expert IT Infrastructure Specialist Wanted

We are seeking a highly skilled IT Infrastructure Manager to join our team. This is a full-time, permanent position based in India and offers regional coverage.

This role will provide the opportunity to make a significant impact on our IT Operations Department and its growth.

• Act as a point of escalation for daily operational issues for IT Infrastructure
• Oversee operational tasks and ensure proper documentation is maintained
• Work closely with the business for any changes or requests for new services
• Provide support in solving incidents, service requests and problems
• Execute resolution of all incidents and problem enquiries
• Involved in changes and ensuring adherent communication is released
• Ensure continuity in service provision and restore required service in case of disruption
• Manage third party vendors for incident management through to resolution
• Check technical conditions of IT equipment and landscape
• Build/provision IT hardware (Servers, Storage etc.)
• Maintain & Update systems periodically as required by vendors, compliance or lifecycle management
• Monitor and report on the system's performance and take corrective action when necessary
• Provide reporting on ad-hoc basis
• Support with internal offices move, if required
• Keep up to date documentation and tasks for audit purposes
• Play an active role in IT Infrastructure related projects, when needed
• Act and take actions as a 1st line support on the Infra team and establish good relationships with members of 2nd and 3rd line support groups.
• Actively participate in information and knowledge sharing within the team
• Work towards acquiring understanding of Vistra procedures and of our technical landscape that would allow driving customer issues to resolution in a timely and efficient manner
• Understand and comply with Vistra Information security & Compliancy Framework and guidelines
• Continue to expand customer service repertoire and continue to explore customer facing best practices
• Following acquisitions, assist, when necessary, the project team with the integration of new systems.
• Seeking continuous improvement in services delivered

• Attributes & Skills, Relevant experience
• A successful candidate will be an experienced Systems Engineer with a general good working knowledge of Active Directory, Window Server OS (2012 and higher version). Virtualization – Hyper-V, VMWARE, Server hardware - Dell, HP, Storage Devices - Nimble / Alletra, Office 365 / Exchange server Management, Mimecast, OKTA, ETC.
• Experience of working in a Service Desk environment operating within an ITIL framework within a similar position or within the IT sector is beneficial.
• We are looking for a passionate, professional, and confident individual with excellent attention to detail and strong written and verbal communication skills. You will have the ability to prioritise, organise, and multitask whilst working in a busy environment.
• 8-10 years of IT experience in similar role of IT Infrastructure management, Wintel Admin
• Service Delivery / Client Orientation / Customer Service
• Advanced technical troubleshooting skills
• Full coverage to support the business hours,
• Communication / responsiveness, Analytical Skills / Troubleshooting Skills
• Working knowledge of ITIL compliance standards and successful methods to integrate those into corporate compliance processes is beneficial/ ITIL certified.
• Excellent communication skills and fluent English
• Experience of working in a global team and in/for different jurisdictions (excellent English communication skills)
• Full time Graduation \/ Post Graduation in any Stream
• Microsoft Certifications – Windows Servers \/ O365 \/ Azure \/ AWS

We believe in putting our employees' well-being first. We offer a flexible hybrid working arrangement and birthday leave.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members.