
Financial Systems Expert
1 day ago
FIS Quantum/Echos Production Support Service Engineer
We are seeking an experienced Service Engineer to provide comprehensive production support for FIS Quantum and Echos treasury management systems. This role requires both financial system expertise and technical troubleshooting capabilities to ensure seamless treasury operations.
The ideal candidate will have a strong understanding of financial systems, including static data maintenance, database concepts, and SQL query authoring. They should also have experience with Enterprise Workflow Framework (EWF) in Quantum, as well as knowledge of treasury processes such as In-House Banking, Cash forecasting, and Intercompany Settlement.
Key Responsibilities:- Provide end-to-end support for FIS Quantum and Echos treasury management systems
- Maintain static data within the Quantum environment to ensure system integrity
- Troubleshoot, fix, and author EWF in Quantum, including reports and action-based triggers
- Identify and resolve interface issues with bank statements and cashflows
- Configure, troubleshoot, and fix Cash Xplorer functionality
- Support core treasury processes including IHB, Cash forecasting, and Intercompany Settlement
- Learn internal systems to provide comprehensive end-to-end support to users
- Receive, analyze, and prioritize related support tickets
- Provide timely solutions to users
- Document resolution steps and knowledge base articles
- Support system upgrades and patches
- Monitor system performances and recommend improvements
- Apply strong Oracle/SQL Server database expertise to maintain system performance
- Author and optimize SQL queries for data extraction and reporting
- Apply working knowledge of the Quantum data model to troubleshoot complex issues
- Work with Golden Gate and Datapipelines technologies for data integration
- Support integration points between FIS systems and Oracle Fusion AGIS/GL modules
- Maintain SOPs, process documentation, and impact assessments for system updates
- Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity
- Ensure financial data accuracy, SOX compliance, and internal control adherence
- Participate in change management processes to minimize operational disruptions
- 5+ years experience with FIS Quantum and Echos treasury management systems
- Hands-on experience in static data maintenance within financial applications
- Proficiency in Oracle/SQL Server database concepts and SQL query authoring
- Experience authoring, troubleshooting and fixing EWF in Quantum
- Knowledge of treasury processes including IHB, Cash forecasting, and Intercompany Settlement
- Familiarity with bank statement and cashflow interfaces
- Experience with Cash Xplorer configuration and troubleshooting
- Working knowledge of Golden Gate and Datapipelines technologies
- Understanding of SOX compliance requirements for financial systems
- Experience with FIS support tools including the FIS ticketing system
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