Cloud Infrastructure Specialist

4 days ago

Ellore, Andhra Pradesh, India beBeeInfrastructure Full time ₹ 1,50,00,000 - ₹ 2,25,00,000

Job Title: Cloud Infrastructure Specialist

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We are seeking an experienced professional who excels in leading teams, maturing operational practices, and driving process excellence.

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This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks. The successful candidate will be responsible for leading a team of network and cloud administrators, developing scalable and repeatable processes, and ensuring consistent, high-quality service delivery across the portfolio.

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Key Responsibilities:

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  • Lead, coach, and develop a high-performing team of network and cloud administrators, fostering technical growth and career development.">
  • Promote a culture of accountability, collaboration, and continuous improvement across engineering and operations.">
  • Define and communicate clear roles, responsibilities, and performance expectations aligned with organizational goals.">
  • Drive operational excellence by maturing processes for efficiency, reliability, and scalability.">
  • Follow structured ITSM workflows for change management, incident response, and service requests.">
  • Collaborate with cross-functional teams to ensure seamless service delivery and integration across platforms.">
  • Maintain strong relationships with clients, ensuring service expectations are met and exceeded.">
  • Monitor and improve client satisfaction through proactive engagement and service enhancement initiatives.">
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Required Skills and Qualifications:

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  • 7+ years of experience in network and cloud infrastructure support, with at least 5 years in a leadership or management role.">
  • Knowledge of managing patching of infrastructure (network and servers).">
  • Knowledge of business and technology processes.">
  • Proven track record of escalation management experience.">
  • Strong understanding of ITSM frameworks (e.g., ITIL) and operational best practices.">
  • Proven experience in process development and operational maturity.">
  • Excellent Critical Thinking and Emotional Intelligence skills.">
  • Ability to communicate effectively at different levels – direct-reports, peers, ELT, and C-level.">
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Benefits:

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Our company offers a collaborative and dynamic work environment that encourages growth and development.

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We prioritize employee well-being and offer opportunities for professional growth and skill development.

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