IT Infrastructure Monitoring Specialist

1 week ago

Agra, Uttar Pradesh, India beBeeMonitoring Full time ₹ 15,00,000 - ₹ 20,00,000
Job Summary:

Mizuho Global Services is seeking a skilled IT professional to join our team as a Monitoring Analyst. In this role, you will be responsible for monitoring servers, network devices, applications jobs and services using various tools such as JP1, Solarwinds, Nagios, Zabbix, SCOM, AppDynamics, Dynatrace, and Opd Ramp.

  • Identify, acknowledge and log alerts events and anomalies
  • Escalate incidents to L1/L2 support teams based on defined SOPs and severity
  • Perform basic health checks and validations as per runbooks
  • Track and update incident tickets in ITSM Tools
  • Perform initial triage of alerts (e.g. service restarts, disk clean up commands if permitted)
  • Document incidents, actions taken and resolution/escalation steps
  • Communicate with on call engineers and shift leads for followup or escalations
  • Ensure monitoring dashboards and tools are operational and report any issues
  • Provide shift wise handover updates and contribute to incident reviews
Requirements:

To be successful in this role, you should have a good understanding of IT infrastructure (Servers, OS, networks, applications), hands-on experience in monitoring tools and ticketing systems, good communication skills and ability to follow SOPs.

Key qualifications include exposure to ITIL process (incident, event, change, management) certification in basic IT/networking (CompTIA A+, ITIL foundation, CCNA IS A PLUS), and 3+ years experience in IT monitoring or helpdesk roles with mandatory skills like monitoring tools & network operation center.

What We Offer:

As a Monitoring Analyst at Mizuho Global Services, you will have the opportunity to work in a dynamic and challenging environment, where you will be able to develop your skills and grow your career.

We offer competitive salaries, comprehensive benefits, and opportunities for professional development and growth.

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