IT Technical Specialist

7 days ago

Udaipur, Rajasthan, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

We are seeking a seasoned IT professional to join our team as an Associate Technical Analyst.

Job Description:

This role will play a pivotal part in delivering high-quality IT support to our users. Working both independently and collaboratively with peers, you will be the primary point of contact for technology-related inquiries, issues, and requests.

Your responsibilities will include providing technical assistance for hardware, software, and corporate mobile devices, addressing tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access, as well as supporting technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.

Key Responsibilities:
  • Deliver top-notch technical support for desktops, laptops, and mobile devices
  • Handle incident management, asset tracking, and user request handling using ServiceNow
  • Conduct remote troubleshooting and guide users through resolutions
  • Participate in hardware deployment and decommissioning, including managing loaner devices
  • Maintain accurate asset records and support compliance processes like data preservation
  • Support end users with BYOD and personal devices in line with company policy
  • Host product demos, provide training, and promote technology adoption
  • Evaluate and escalate unresolved issues while maintaining SLA compliance
  • Contribute to knowledge articles and ensure documentation is up-to-date
Requirements:
  • 1–3 years of experience in Desktop/Help Desk Support for domestic and international users
  • A degree in any field with 15 years of formal education
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting
  • A strong working knowledge of ServiceNow or similar ITSM tools
  • Experience with Citrix environments, Office 365, and mobile device configuration
  • Solid problem-solving skills and a proactive mindset
  • Ability to work in 24x7 rotational shifts as per business needs
  • Excellent communication, empathy, and customer service skills
  • Organizational discipline for asset and vendor management

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