Senior Director of Technical Operations

7 days ago

Mount Abu, Rajasthan, India beBeeTechnology Full time ₹ 60,00,000 - ₹ 90,00,000

Job Title: Vice President - Information Technology

About the Role

We are seeking a highly experienced and skilled professional to lead our technology operations. As Vice President of Information Technology & Digital Solutions, you will be responsible for managing our technology infrastructure and digital initiatives across our portfolio.

Key Responsibilities:
  • Technology Infrastructure Management
    • Implement and support core hospitality applications (PMS, POS, CRM, HRMS, Finance).
    • Ensure seamless integration between property-level and enterprise systems.
    • Partner with business functions to ensure technology adoption improves guest experience, service consistency, and revenue processes.
  • Security and Compliance
    • Oversee day-to-day IT infrastructure across 60+ Properties, ensuring network reliability and uptime.
    • Implement cybersecurity and compliance frameworks.
    • Maintain and test business continuity and disaster recovery protocols.
  • Project Delivery and Business Support
    • Lead the execution of IT projects (new rollouts, upgrades, integrations), ensuring timely, cost-effective delivery.
    • Translate operational needs into IT deliverables, escalating strategic alignment issues to the Head of IT.
    • Ensure ROI measurement and reporting on IT initiatives.
  • Vendor and Partner Management
    • Manage relationships with vendors and system integrators, track performance against SLAs.
    • Support the evaluation of new solutions and pilots.
  • Team Leadership and Capability Development
    • Lead a team of 6–8 IT professionals, ensuring service orientation, performance, and growth.
    • Building digital literacy programs for Hotel Managers and frontline teams.
    • Foster a collaborative culture that ensures smooth adoption of technology solutions.
  • Innovation and Digital Enablement
    • Execute guest-facing digital initiatives (mobile check-in, self-service kiosks, digital concierge).
    • Leverage analytics to provide actionable operational insights.
    • Champion green IT practices at the operational level (cloud adoption, paperless workflows, energy-efficient solutions).
    Requirements and Qualifications:
    • Focus on delivery, execution, support, and strategy.
    • Owns Multi-Unit/Location IT operations and project implementation.
    • Serves as the bridge between Hotels, functional stakeholders, and the leadership team.
    • Provides succession pipeline with exposure to transformation initiatives.

Qualifications and Experience:

  • 15+ years of IT leadership experience, with exposure to multi-property Hospitality, Travel, or Related Service Industries.
  • Strong knowledge of hospitality applications (PMS, POS, CRM, HRMS, Finance platforms).
  • Demonstrated ability to manage distributed IT operations and deliver complex projects.
  • Hands-on understanding of cybersecurity and compliance in India. Knowledge on GDPR, other country privacy compliance is an added advantage.
  • Proven experience in vendor management and SLA governance.
  • Strong stakeholder engagement skills with ability to work across Operations, HR, Finance, and Marketing.
  • Team-oriented leader who can execute effectively under the strategic direction of Head IT.

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