AWS Cloud Contact Center Solutions Expert

6 days ago

Ajmer, Rajasthan, India beBeeDeveloper Full time ₹ 1,72,80,000 - ₹ 2,59,20,000

Cloud Contact Center Solution Specialist

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Design, develop and administer scalable cloud-based contact center solutions. Create automated and customer-centric systems that enhance the overall contact center experience.

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  • AWS Service Integration: Develop Lambda functions, Lex bots, and API integrations to support dynamic and personalized customer interactions.\
  • Automation & Optimization: Build API-driven automation workflows to streamline operations and improve agent efficiency.\
  • IVR/CTI Customization: Customize IVR systems and CTI integrations to support advanced call handling and reporting features.\
  • System Administration: Manage and monitor AWS resources including DynamoDB, S3, and Lambda for high availability and performance.\
  • Collaboration & Documentation: Work closely with cross-functional teams (DevOps, Support, Product) and maintain clear documentation of system architecture and workflows.\
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    • Required Skills & Competencies:\
    • AWS Administration Skills: Experienced in designing and developing cloud-based contact center solutions using Amazon Connect.\
    • Technical Proficiency: Skilled in configuring contact flows, Lambda integrations, and API-driven automation.\
    • Hands-on Experience: Proven experience with AWS services (Lambda, Lex, DynamoDB, S3) and IVR/CTI customization to deliver scalable customer experience solutions.\
    • Key Responsibilities Include:\
    • Developing, testing, and deploying scalable cloud-based contact center solutions.\
    • Creating automated workflows to streamline operations and improve agent efficiency.\
    • Customizing IVR systems and CTI integrations to support advanced call handling and reporting features.\
    • Managing and monitoring AWS resources for high availability and performance.\
    • Working closely with cross-functional teams and maintaining clear documentation of system architecture and workflows.\

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