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Senior Operations Manager

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Team Leader Job Opportunity

We are currently seeking an experienced Team Leader to join our operations team.

This is a dynamic and challenging role that requires strong leadership skills, excellent communication abilities, and a passion for delivering high-quality results.

  • The ideal candidate will have previous experience in customer service management, with a proven track record of achieving and maintaining high levels of customer satisfaction.
  • They will also possess excellent verbal and written communication skills, as well as the ability to manage a team of agents to achieve daily targets.
  • Additionally, they should have experience in banking and anti-money laundering, and be able to oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.

The successful candidate will play a key role in driving business growth through innovative solutions while ensuring compliance with company policies and procedures.

If you are a motivated and experienced professional looking for a new challenge, please submit your application for this exciting opportunity.