Business Operations Director

5 days ago

Mumbai, Maharashtra, India beBeeRetail Full time ₹ 8,00,000 - ₹ 12,50,000
Retail Operations Leadership Opportunity

We are seeking a results-driven Retail Operations Lead to spearhead the management of our retail stores. As a key member of our team, you will be responsible for leading store operations, driving growth, and ensuring exceptional customer satisfaction.

Key Responsibilities:
  • Operations Management: Oversee the day-to-day activities of multiple retail outlets across designated regions.
  • Team Leadership: Lead, train, and motivate store managers and sales teams to achieve sales and service targets.
  • Quality Assurance: Ensure adherence to brand standards, SOPs, and VM guidelines across all stores.
  • Performance Analysis: Analyze store performance metrics and drive actionable insights to improve KPIs.
  • Customer Satisfaction: Handle escalations, ensure customer satisfaction, and resolve operational issues promptly.
  • Collaboration: Collaborate with the marketing and merchandising teams for local promotions and seasonal campaigns.
Qualifications:
  • Education: Graduate/Postgraduate in Business, Retail Management, or a related field.
  • Experience: 5–8 years of proven experience in apparel/fashion retail, managing multiple stores.
  • Travel Requirements: Must be comfortable with travel for store visits and audits.
  • Skills: Proficiency in retail analytics and Microsoft Office.

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