Logistics Operations Director

7 days ago

Surat, Gujarat, India ACT INFRAPORT LIMITED Full time

The Logistics Operations Director will oversee and manage the day-to-day operations of the custom clearance, transportation, and freight forwarding functions for ACT INFRAPORT LIMITED. This role requires excellent leadership, communication, and problem-solving skills to ensure customer satisfaction and operational efficiency.

Responsibilities:
  • Custom Clearance Management:
    • Ensure timely and compliant clearance of goods through customs.
    • Supervise and manage the documentation and filing of import/export customs documents.
    • Liaise with customs authorities to address issues and resolve any disputes.
    • Stay updated on local and international customs regulations and compliance requirements.
    • Lead efforts to ensure accurate duty calculations, tariff classifications, and valuation of goods.
  • Transportation Operations:
    • Oversee the planning, coordination, and execution of transportation operations for shipments.
    • Manage relationships with third-party logistics providers, freight carriers, and transportation partners.
    • Ensure the timely, cost-effective, and safe delivery of shipments to and from destinations.
    • Monitor transport activities to ensure compliance with transportation laws and standards.
  • Freight Forwarding Services:
    • Lead the freight forwarding operations, including coordination with shipping lines, airlines, and other carriers.
    • Develop and maintain relationships with international freight forwarders, shipping agents, and clients.
    • Ensure the effective management of air, sea, and land freight routes.
    • Negotiate rates, terms, and services with third-party suppliers to optimize service and reduce costs.
  • Customer Service & Relationship Management:
    • Serve as the primary point of contact for customers regarding customs, transportation, and freight forwarding inquiries.
    • Provide guidance and recommendations to customers regarding import/export logistics and compliance.
    • Develop strong relationships with clients, ensuring high levels of customer satisfaction.
    • Address any customer complaints or issues and resolve them in a timely and effective manner.
  • Team Leadership & Staff Management:
    • Manage, lead, and mentor a team of customs clearance, transportation, and operations staff.
    • Conduct regular training to ensure the team remains up to date on industry trends, regulations, and best practices.
    • Set performance goals for the team and ensure individual and team targets are met.
    • Foster a collaborative work environment that encourages open communication and teamwork.
  • Reporting & Documentation:
    • Prepare and maintain accurate records and reports related to operations, customs clearances, and transportation.
    • Provide regular updates to upper management regarding key performance indicators, challenges, and opportunities for improvement.
    • Analyze performance data to identify areas for process improvement and cost savings.
  • Compliance & Risk Management:
    • Ensure that all operations comply with local and international regulations, standards, and customs requirements.
    • Implement risk management strategies to minimize potential operational disruptions.
    • Proactively resolve potential compliance issues before they escalate.

Skill Requirements:

  • Strong knowledge of import/export processes, customs regulations, and international trade compliance.
  • In-depth understanding of transportation logistics and freight forwarding operations.
  • Proven experience managing cross-functional teams and large-scale operations.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, team members, and external stakeholders.
  • Strong organizational and time management skills, with the ability to handle multiple tasks and prioritize effectively.
  • Proficient in using logistics software, Microsoft Office Suite, and other business tools.
  • Ability to think critically, solve problems, and make decisions under pressure.
  • Strong negotiation and conflict-resolution skills.

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