Cybersecurity Solutions Architect
3 days ago
Hiring for a Network Security - TAC Engineer role at Movate in Hyderabad, India. The ideal candidate should have a minimum of 2 years of experience.
Location: Hyderabad (Work From Office)
Shift: Rotational Night Shift
Please share your resume along with the following details:
- Current Company :
- Years of Experience :
- Experience in TAC/Network Security :
- Highest Degree :
- Notice Period :
- Current Salary :
- Expected Salary :
- Current Location :
- Ready to Work in Night shift :
- Willing to relocate Hyderabad :
- Willing to sign 2 year Service agreement :
- Ready to Work from Office :
Technical Skills Required:
- Network Security – SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS;
- Knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP;
- Network troubleshooting experience - familiarity with tools such as Ping, Traceroute, MTR;
- Network protocol analyzers – Knowledge on anyone of these: tcpdump, Wireshark, fiddler;
- Good to have o Authentication protocols such as LDAP, SAML, 2FA, MFA etc;
- BASIC knowledge on operating systems - Linux, Unix; BASIC Knowledge on Web proxy, transparent proxy, reverse proxy, Explicit proxy & PAC files.
Job Responsibilities:
- Ability to communicate with tech-savvy clients using perfect written and spoken English;
- Familiarity with a range of enterprise software/security solutions and be comfortable in conversations with IT professionals and technical clients;
- Experience troubleshooting and solving technical problems, client advocacy, empathy, and keen attention to detail;
- Available to work any assigned shift - the team provides 24x7 coverage for our clients around the world. But it's PST for now until further updates;
- Help resolve software and technical questions for the client efficiently and effectively;
- Gather the required information necessary to best handle client software and technical inquiries;
- Manage client expectations regarding estimated response times for issue resolution;
- Meet SLAs like response and resolution times by partnering within L2 and L3 advisor;
- Extensively research and document client technical issues;
- Collaborate with technical support team members to properly manage client inquiries and escalate when appropriate;
- Partner with technical support team members on various strategic projects when needed;
- Own client technical issues from initial report to resolution, communicating with clients regularly regarding issue status;
Around ₹15,00,000 per annum. Experience in TAC/Zscaler, Netskope, Palo Alto, Juniper, Sophos, Sonicwall, etc. is an added advantage.
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