Configuration Management Data Analyst

1 week ago

Mumbai, Maharashtra, India beBeeDataAnalyst Full time ₹ 22,00,000 - ₹ 27,00,000
Job Title: Configuration Management Data Analyst

We are seeking a skilled Configuration Management Data Analyst to join our team. The successful candidate will be responsible for administering and executing configuration management changes, ensuring data integrity and robustness.

This role works closely with IT ServiceNow System Admins and process owners within IT. In addition, the analyst should be experienced in stakeholder management to gather, analyze, and launch requirements related to ITSM, ITOM, and CMDB/Asset areas.

The analyst will work in an international, distributed, and multi-functional team using an agile mindset and methodology.

Key Responsibilities:

  • Maintain the accuracy and completeness of CMDB data by identifying and resolving data inconsistencies.
  • Establish relationships between CIs to accurately reflect dependencies within the IT infrastructure.
  • Perform data cleansing and deduplication activities.
  • Manage the CMDB module, improving data representation accuracy.
  • Develop and track key performance indicators for CMDB health.
  • Configure and manage data discovery tools to automatically populate the CMDB with information from various IT systems.
  • Integrate CMDB data with other ServiceNow modules like Incident Management, Problem Management, and Change Management.
  • Mapping data from external systems to the CMDB schema.
  • Define data quality standards and metrics for the CMDB.
  • Establish data ownership and accountability across different teams.
  • Implement data validation processes to ensure data integrity.
  • Experience over HAM | SAM Application.
  • Define HAM | SAM Lifecycle and Governance.
  • Contribute to and maintain a showcase of ITOM and ITAM solution configurations, stories, and test use cases created on the ServiceNow platform.
  • Hands-on experience in CSDM model and lifecycle.
  • Work with IT teams to ensure accurate and timely updates to the CMDB.
  • Strong alignment with architect and engineering teams on delivery standards.
  • Provide training on ITOM discovery, OT Module, and SAM best practices.
  • Collaborate with stakeholders to identify and implement CMDB and ITOM improvements.

Requirements:

  • Skills and Qualifications:
  • Familiarity with IT service management frameworks and technologies.
  • Experience working with ServiceNow or similar IT service management platforms.
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

Benefits:

  • Opportunity to work with a dynamic team in a global organization.
  • Professional development and growth opportunities.
  • A collaborative and supportive work environment.

How to Apply:

Interested candidates should submit their resumes and cover letters for review. We look forward to hearing from you

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