Senior Technical Specialist

2 weeks ago


Mumbai, Maharashtra, India NTT Full time

About the Role

We are seeking a highly skilled Senior Technical Specialist - Cybersecurity to join our team. As a key member of our Global Cybersecurity Incident Response Team, you will be responsible for facilitating problem resolution and mentoring for the overall team.

Key Responsibilities

  • Work as part of a global CSIRT team that works 24/7 on rotational shifts.
  • Work as part of Platform and Content Engineering handling tunings, stake holder requests, escalations, reporting, trainings.
  • Administration of the NTT Data Inc security tools to gather security logs from environment.
  • Life cycle management of the supported security tools/technologies, Break-fix, Patching, Live update.
  • Adhering to SOPs and notify stake holders on log flow/log format issues.
  • Document best practices.
  • Identify opportunities to make automations which will help the incident response team.
  • This role involves security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S's, and general security infrastructure.
  • Carry out agreed maintenance tasks.
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
  • Perform defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
  • Investigate causes of incidents and seeks resolution.
  • Escalate unresolved incidents and follow up until incident is resolved.
  • Provide service recovery, following resolution of incidents.
  • Document and close resolved incidents according to agreed procedures.
  • Investigate and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
  • Maintain knowledge of specific specialisms, provides detailed advice regarding their application.
  • Ensure efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
  • Log all such incidents in a timely manner with the required level of detail with all the necessary.
  • Cooperate with all stakeholders including client IT environments, vendors, carriers and NTT colleagues to expedite diagnosis of errors and problems and to identify a resolution.


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