Senior Technical Specialist
2 weeks ago
About the Role
We are seeking a highly skilled Senior Technical Specialist - Cybersecurity to join our team. As a key member of our Global Cybersecurity Incident Response Team, you will be responsible for facilitating problem resolution and mentoring for the overall team.
Key Responsibilities
- Work as part of a global CSIRT team that works 24/7 on rotational shifts.
- Work as part of Platform and Content Engineering handling tunings, stake holder requests, escalations, reporting, trainings.
- Administration of the NTT Data Inc security tools to gather security logs from environment.
- Life cycle management of the supported security tools/technologies, Break-fix, Patching, Live update.
- Adhering to SOPs and notify stake holders on log flow/log format issues.
- Document best practices.
- Identify opportunities to make automations which will help the incident response team.
- This role involves security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S's, and general security infrastructure.
- Carry out agreed maintenance tasks.
- Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
- Perform defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
- Investigate causes of incidents and seeks resolution.
- Escalate unresolved incidents and follow up until incident is resolved.
- Provide service recovery, following resolution of incidents.
- Document and close resolved incidents according to agreed procedures.
- Investigate and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
- Maintain knowledge of specific specialisms, provides detailed advice regarding their application.
- Ensure efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
- Log all such incidents in a timely manner with the required level of detail with all the necessary.
- Cooperate with all stakeholders including client IT environments, vendors, carriers and NTT colleagues to expedite diagnosis of errors and problems and to identify a resolution.
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