Dedicated Team Leader

2 weeks ago


Cochin, Kerala, India beBeeDeputyBranchManager Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description:

Our Deputy Branch Manager plays a pivotal role in overseeing the daily operations of the branch, ensuring seamless execution of tasks and maintaining exceptional customer service.

Key Responsibilities:
  • Account Opening & Maintenance:
    • Monitor processes for account opening, maintenance, and closure to ensure adherence to bank standards.
    • Handle customer inquiries and instructions, ensuring timely resolution and exceeding customer satisfaction targets.
    • Maintain accurate records and documentation, adhering to strict quality control standards.
  • Transactions Related:
    • Ensure all counters are opened and staff is ready to serve clients at least 15 minutes prior to scheduled timings.
    • Conduct thorough scrutiny of transactional documents to ensure accuracy and compliance with bank policies.
  • Service & Quality:
    • Deliver consistent and superior levels of service to customers, addressing their queries and concerns in a timely manner.
    • Analyze data and reports to identify areas for improvement, implementing corrective measures to enhance process efficiency.
  • Audit & Compliance:
    • Support and handle branch audits, ensuring effective implementation of policies and procedures.
    • Maintain comprehensive records and documentation, adhering to regulatory requirements and bank standards.
  • Others:
    • Lead by example, demonstrating high levels of discipline and integrity in all aspects of job performance.
    • Define goals and performance parameters for team members, guiding and coaching them to achieve excellence.

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