Business Operations Support Specialist

3 weeks ago


Hyderabad, Telangana, India Conduent Business Services Full time

Job Overview:

This position is responsible for providing administrative support to the benefits administration team.

  • Supports the achievement of company goals by understanding how teams integrate for the best outcome.
  • Impacts a team through quality of the services and information provided.
  • Demonstrates a basic skillset in a range of processes, procedures, and systems.

Key Responsibilities:

  • Responds to open enrollment inquiries in a timely manner.
  • Completes transactions related to customer inquiries.
  • Documents calls by creating detailed notes in the case management system.
  • Adheres to call center metrics and guidelines within established procedures.
  • Performs other duties as assigned.

Requirements:

  • Ability to perform in an analytical and operational process.
  • Entry-level position with limited requirements for licenses, training, and certifications.


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