Business Operations Support Specialist
3 weeks ago
Job Overview:
This position is responsible for providing administrative support to the benefits administration team.
- Supports the achievement of company goals by understanding how teams integrate for the best outcome.
- Impacts a team through quality of the services and information provided.
- Demonstrates a basic skillset in a range of processes, procedures, and systems.
Key Responsibilities:
- Responds to open enrollment inquiries in a timely manner.
- Completes transactions related to customer inquiries.
- Documents calls by creating detailed notes in the case management system.
- Adheres to call center metrics and guidelines within established procedures.
- Performs other duties as assigned.
Requirements:
- Ability to perform in an analytical and operational process.
- Entry-level position with limited requirements for licenses, training, and certifications.
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