Head of Digital Transformation and CX

7 days ago


Delhi, Delhi, India Strategic Talent Partner Full time

**Strategic Talent Partner: Enhancing Customer Experience**

We are seeking a seasoned professional to lead our customer experience team. As Vice President of Omnichannel Experience, you will be responsible for developing and implementing strategies that drive omnichannel engagement, enhance customer experience, and support business growth.

The ideal candidate will have expertise in driving digital transformation, overseeing marketplace operations, and managing online platforms. Additionally, they will possess strong analytical skills, utilizing tools like Google Analytics, CRO, and A/B testing to inform decision-making and optimize marketing campaigns, UX/UI, and overall customer experience.

**Key Responsibilities:**

  • Develop and implement digital transformation strategies to enhance customer experience across multiple channels.
  • Oversee marketplace operations, ensuring seamless integrations, optimized listings, and competitive pricing strategies.
  • Manage online platforms, ensuring top-tier customer experiences, responsive design, and operational efficiencies.
  • Develop and execute performance marketing strategies to drive customer acquisition and retention.

**Requirements:**

  • Expert knowledge of marketplace operations, performance marketing, and digital platforms.
  • Proficiency in data analysis, including Google Analytics, CRO, and A/B testing.
  • Expertise in UI/UX design principles and merchandising strategies.
  • Proven track record of optimizing supply chains for improved customer experience.

**What We Offer:**

  • A dynamic work environment with opportunities for growth and development.
  • A competitive compensation package.
  • A comprehensive benefits program.


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