Multidisciplinary Coordinator

We are seeking a Team Lead to oversee our Subtitling Coordination team. In this role, you will be responsible for managing team members, ensuring their growth and development, scheduling work, and monitoring projects.

Main Responsibilities:

• Lead and supervise Localization Coordinators within your span of control.
• Set clear objectives and ensure each team member aligns with the team's vision.
• Communicate expectations, goals, and feedback to the group regularly and resolve any concerns or issues proactively.
• Liaise and collaborate with the Translator Support team to report linguist pool health and plan for capacity in rare languages.
• Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved.
• Be responsible for the team's morale, attrition, development, coaching, and working with team members to clearly communicate their performance, feedback if any, and development areas.
• Conduct regular team meetings to discuss progress and plan future activities.
• Conduct timely 1:1s with all coordinators in your span.
• Drive HR processes and policies within the team and back up managers as needed on certain team responsibilities.
• Ensure the team's productivity, volume management, leave planning, business continuity, and succession planning.
• Communicate regularly with management regarding project status and any issues that arise with capacity or resources impacting client deadlines.
• Evaluate process changes shared with the team, PNs read and adhered to. Act as a liaison between the team and Assistant Managers/Managers.
• Guarantee the team meets all project deadlines and goals, participating in required training sessions.
• Generate reports on the team's performance, track KPIs and SLAs, work with the Assistant Manager to correct issues or negative trends if any, ensure internal reports (e.g., Productivity, Quality, OTD etc.) are maintained and updated regularly.
• Foster effective handovers (if required) across shifts.
• Be responsible for scheduling and rescheduling (in case of absenteeism) work for your language group in Subtitling Coordination.
• Monitor email inboxes to ensure your team adheres to email compliance of timely responses to email sent from community support and freelancers.
• Ensure user payments are addressed in a timely manner and there are none pending to be actioned on by your Coordinators.
• Work closely with the Manager to absorb tasks when the Assistant Manager is on leave.
• Drive continuous improvement in the quality of coordination and communication within the team. Suggest ideas for improvement both from a people and process perspective.
• Be flexible and proactively help as required in any area of need.
• Mentor Subject Matter Experts to bring them up to the next level.

About You:

• You must have a graduate degree.
• You should have an excellent command of English language.
• You should possess good time management skills, excellent problem-solving skills.
• A keen interest in media industry is preferred.

Benefits:

• You will be part of a large international and culturally diverse team.
• You will have the opportunity to make an impact for the organization and for the customers.
• You will have opportunities to further grow your skills and grow within the company.
• You will have the opportunity to expand your professional network.

About Us:

We are committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. We are equal employment opportunities employers and provide fair consideration for employment without regard to race, colour, religion, creed, national origin or ancestry, sex, age, or any other discriminations.