Operations Coordinator
4 weeks ago
Location: Chennai
Shift: Night Shift (US hours)
Fully Onsite
Company Overview:ATC is a leading provider of Enterprise Application Development, Cybersecurity, DevSecOps, Staffing, and SaaS Product Development services, with headquarters in Iowa and delivery centers in the United States and India.
Job Overview:The Operations Specialist will play a critical role in ensuring smooth daily operations across multiple departments, including Staffing, Accounting, Finance, and HR.
Key Responsibilities:- Operations Management: Oversee and manage day-to-day operations during the night shift, including coordinating with HR, finance, and accounting teams to ensure smooth workflows.
- Employee Query Handling: Act as the primary point of contact for employee inquiries related to HR, payroll, timesheets, benefits, and other operational matters. Ensure timely resolution of issues.
- Collaboration with Cross-functional Teams: Work closely with the HR, Accounting, and Finance teams to support operational tasks such as payroll processing, leave management, employee benefits administration, and compliance.
- Staffing Operations (Nice to Have): Assist with staffing operations, including coordinating onboarding/offboarding, managing timesheets, and liaising with the recruitment team for ongoing staffing needs.
- Documentation & Reporting: Maintain accurate records and documentation of employee interactions, operational tasks, and staffing activities. Provide reports to management on night shift operations.
- Issue Escalation & Resolution: Identify and resolve operational issues during the night shift. Escalate complex issues to senior management when necessary.
- Process Improvement: Identify areas of improvement in the current processes and work with relevant teams to implement operational efficiencies.
- Bachelor's degree in Business Administration, Human Resources, or a related field.
- 2+ years of experience in operations, preferably within the staffing, HR, or finance domain.
- Strong problem-solving skills and the ability to handle employee queries effectively.
- Experience in staffing operations is a plus.
- Excellent communication and interpersonal skills.
- Ability to work independently with minimal supervision during night shifts.
- Proficiency in MS Office and HRIS/ERP systems is desirable.
- Familiarity with payroll and financial operations is a plus.
- Candidate should be willing to work across time zones and willing to travel to the United States.
- A 'go-getter' attitude and flexibility to work on weekends, if required.
- Competitive salary and shift allowance.
- Health insurance.
- Paid time off and holidays.
- Opportunity for onsite work and travel to the United States.
- Travel allowance for business-related trips.
- A dynamic and growing company with a global presence.
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