Senior Operations Support Specialist

4 weeks ago


Flower Bazaar, India Infoya Full time
Job Title: Sr. Ops Support Engineer

At Infoya, we're seeking a highly skilled Sr. Ops Support Engineer to join our team. As a key member of our operations team, you will play a critical role in maintaining the operational integrity of our IT systems.

Key Responsibilities:
  • 24/7 Support Rotation: Engage in on-call support to respond to incidents and ensure system uptime.
  • Daily Stand-ups: Participate in daily meetings to share updates and address challenges.
  • Data Management: Handle data uploads and ensure data integrity during processes.
  • Certificate Management: Renew Spiffe/certificates and manage security credentials for services.
  • Order Management: Address failed orders by implementing repush strategies.
  • Task Management: Utilize Jira for effective task management and tracking.
  • Release Management: Coordinate release management activities to ensure smooth deployments.
  • SRE Practices: Apply Site Reliability Engineering principles to enhance system performance and reliability.
  • Monitoring: Monitor Grafana dashboards and Slack alerts to act on system anomalies.
  • Resource Management: Adjust pod and memory configurations based on demand and performance metrics.
  • Troubleshooting and Issue Resolution: Diagnose and resolve operational issues, escalating complex problems as necessary to ensure timely resolution.
Requirements:
  • Experience: 5-7 years in operations or support roles within IT.
  • Technical Skills: Strong working knowledge of GCP and Kubernetes.
  • Scripting: Proficient in shell scripting and Python for automation and monitoring tasks.
  • Experience with Terraform: Along with ability to use a wide variety of open-source technologies and tools.
  • CI Tools: Familiarity with Jenkins and continuous integration practices.
  • Version Control: Experience with Git, GitHub Actions, and Bitbucket for version control.
  • Monitoring Tools: Proficient in using Grafana for system monitoring and alerting.
  • Agile Methodologies: Familiar with Scrum and Agile practices for team collaboration.
  • Microservices Understanding: Collaborate effectively within a microservices architecture to ensure seamless integration and performance.
  • Communication: Strong communication skills to work effectively with cross-functional teams.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunity to work with a diverse and talented team.
  • Professional development and growth opportunities.
  • Dynamic and collaborative work environment.
  • Hybrid work options.


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