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Highly Experienced Java Solutions Developer

2 weeks ago


Davangere, Karnataka, India beBeeJava Full time ₹ 18,00,000 - ₹ 24,00,000
Job Title: Java Production Support Engineer

About the Role:

We are seeking a highly skilled and experienced Java Production Support Engineer to play a critical role in maintaining and enhancing our production systems.

  • Use your technical and analytical skills to solve complex customer/field technical escalations from various teams.
  • Work closely with the Engineering team to develop solutions for customer-reported problems.
  • Participate in daily meetings to update the development team about ongoing escalation statuses.
  • Own highly technical customer escalations with clear expectations and timelines.
  • Develop tools and techniques to aid in root cause analysis using available data and code base insights.
  • Reduce time to resolve product issues by fixing them after RCA.
  • Provide timely updates to issue reporting teams to improve overall customer satisfaction.
  • Collaborate with Product management to identify and implement backlog requirements adding value to the product.

Key Skills:

  • Bachelor's degree or higher.
  • 6+ years of experience in technical product support type roles, preferably in escalations teams.
  • Experience working as L3 escalation engineer handling complex customer issues.
  • Software development experience with Java technologies.
  • Good understanding and working experience with MySQL, MariaDB, RDBMS, and database concepts.
  • Experience with Microservice architecture environments on AWS.
  • Proficiency in troubleshooting and root cause analysis for customer/support/field reported issues.
  • Strong attention to detail, analytical skills, and a team player attitude.
  • Scripting, Splunk, network troubleshooting, REST API troubleshooting, query database.