Senior ServiceNow IT Operations Management Developer

5 days ago

Hyderabad, Telangana, India beBeeDevops Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Key Responsibilities:

  • Develop and implement technical solutions using the ServiceNow platform in IT Operations Management.
  • Configure and develop business requirements on the ServiceNow platform for various ITOM modules, including CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, and Integration Hub.
  • Capture detailed business and technical requirements from stakeholders through workshops and demonstrations.
  • Collaborate with internal and external stakeholders to develop user stories, configurations, and ensure timely delivery of solutions.
  • Design and configure high-level design (HLD) and low-level design (LLD) documents, technical documentation, and architecture designs as required.
  • Provide value-based assessments and workshops to maximize business results from ServiceNow software.

Profile Requirements:

  • At least 5+ years of experience in IT software development, with a minimum of 5 years in ServiceNow implementations, system integrations, and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, system integrations (REST/SOAP), and expertise in configuring CMDB, CSDM model, Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Expertise in Event, Alert, Incident Management rules, Event, Alert mapping with monitoring sources, and knowledge of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with third-party applications, data sources.
  • Manage CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
  • Expertise in configuring UI Actions/UI Policy ACL, etc., hands-on with Angular based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Experience with Performance Analytics, Predictive Intelligence, and designing KPI-driven Reporting & Dashboards.
  • Develop and manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation, project plan, technical design, developer notes, user manual, etc.

Desired Skills/Knowledge:

  • CIS-ITOM, CIS-Discovery, CIS-CMDB, CIS-Event / CSA
  • NOW Platform Development & Implementation
  • ITIL Certified (optional)

Bonus Points:

  • Proven track record of delivering successful ServiceNow projects.
  • Excellent problem-solving skills and attention to detail.

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