Global Travel Technology Leader
7 hours ago
Customer Service Team Lead
TBO is a pioneering global travel platform that simplifies buying and selling travel needs worldwide. With its proprietary technology, TBO connects travel buyers and suppliers at scale, revolutionizing the complex world of global travel.
The company's journey began in 2006 with a goal to address evolving travel buyer and supplier needs. From a single air ticketing product, TBO has grown into the leading B2A travel portal across Americas, UK & Europe, Africa, Middle East, India, and Asia Pacific.
TBO offers a diverse range of products, including air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Its AI/ML-driven platform provides unique listings and products tailored to customers' specific requirements, enhancing conversions.
TBO's approach is centered on technology innovation, investing in new developments and offerings to make travel easy and simple. The company's modular architecture enables new travel products while expanding globally, serving large travel ecosystems worldwide.
Why TBO:
You will influence the building of a $9 Trillion global travel business network through innovative technology solutions.
TBO is an emerging leader in end-to-end technology-led travel management, operating in the B2B space.
With a physical presence in 47 countries and businesses in 110 countries, TBO notches up its Gross Transaction Volume (GTV) in billions, outpacing industry growth rates.
TBO is renowned for long-lasting relationships with its ecosystem of suppliers and buyers, delivering exceptional customer service.
An open and informal work environment that fosters growth and development.
What TBO Offers:
Opportunities to collaborate with CXO leaders from top institutions; enhance leadership skills by joining a global-scale endeavor.
Challenge yourself to create path-breaking projects and be empowered to drive innovation.
A dynamic career in the travel sector, poised for significant growth – shape this exciting industry.
This role focuses on talent attraction, retention, development, and engagement for our Platform Business in India. You will lead and mentor team members, ensuring daily production goals are met while addressing challenges and implementing solutions aligned with company objectives.
Key Responsibilities:
- Mentor team members, providing guidance and support to achieve individual and team objectives.
- Implement efficient solutions to address obstacles and maintain alignment with company goals.
- Regularly report team progress, challenges, and outcomes to higher management.
- Identify process improvement areas and implement strategies to enhance productivity and quality.
Qualifications:
- Strong communication, interpersonal skills, and problem-solving abilities are essential.
- Familiarity with MS Office software is required.
- A minimum of 3 years of experience in a related field is necessary.
- Bachelor's degree is mandatory.
Estimated Salary: $80,000 - $120,000 per annum, depending on location and experience.
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