Network Consultant
2 weeks ago
As a Network Consultant at Getronics, you will be responsible for resolving technical issues and managing the design, implementation, and ongoing management of network infrastructure. Your key responsibilities will include providing reactive and proactive technical support to top-tier customers, configuring network and security devices with end-to-end security in mind, and troubleshooting using traffic analyzers and capacity management tools.
Key Responsibilities:
- Manage the design, implementation, and ongoing management of network infrastructure.
- Provide reactive and proactive technical support to top-tier customers.
- Configure network and security devices with end-to-end security in mind.
- Troubleshoot using traffic analyzers and capacity management tools.
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base.
- Act on Incidents reported by our network management tools and customer service desk.
Requirements:
- Minimum 6 years of relevant experience in IT infrastructure management.
- Hands-on experience working in an ITIL-structured organization dealing with Incident/Change/Problem management.
- Expertise in implementing and supporting Advanced routing protocols, Switching, and network security devices.
- Experience with Wireshark or other protocol analyzers.
- Effective English speaking and writing skills.
Soft Skills:
- Driven and customer-focused.
- Ability to work well under pressure.
- Proactive attitude.
- Problem-solving skills.
- Excellent communication and teamwork skills.
Certification/Training:
- Masters/Graduate degree holder.
- PCNSE, PCNSA, CCIE, CCNP routing switching, or other relevant certifications.
This role involves client interaction and requires a strong understanding of network infrastructure, security, and ITIL principles. If you are a motivated and customer-focused individual with a passion for network engineering, we encourage you to apply for this exciting opportunity.
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