IT Senior Specialist Large Multinational Bank
4 weeks ago
Job Summary
We are seeking a skilled IT Senior Specialist to provide advanced IT support to our business partners in the New Delhi Office. The successful candidate will be responsible for providing enterprise-level IT support to clients by working closely with service teams within ITS and service vendors.
Key Responsibilities
• Provide advanced IT support to business partners in the New Delhi Office
• Work closely with service teams within ITS and service vendors to provide enterprise-level IT support to clients
• Identify and resolve technical and non-technical end-user questions for all desktop/computing services
Requirements
• Bachelor's or Master's degree with 2+ years of relevant experience
• Excellent knowledge of Windows desktops, VPNs, and Apple mobile devices
• Advanced knowledge of Microsoft suite products, including M365, Outlook, SharePoint, and OneDrive
• ITIL4 certification and experience in performing incident management using ServiceNow system
• Experience in supporting VIP business partners with the temperament to handle urgent requests
• Good communication and presentation skills for conducting training on IT products
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