IT Senior Specialist Large Multinational Bank

4 weeks ago


Delhi, Delhi, India Riverforest Connections Private Limited Full time

Job Summary

We are seeking a skilled IT Senior Specialist to provide advanced IT support to our business partners in the New Delhi Office. The successful candidate will be responsible for providing enterprise-level IT support to clients by working closely with service teams within ITS and service vendors.

Key Responsibilities

• Provide advanced IT support to business partners in the New Delhi Office

• Work closely with service teams within ITS and service vendors to provide enterprise-level IT support to clients

• Identify and resolve technical and non-technical end-user questions for all desktop/computing services

Requirements

• Bachelor's or Master's degree with 2+ years of relevant experience

• Excellent knowledge of Windows desktops, VPNs, and Apple mobile devices

• Advanced knowledge of Microsoft suite products, including M365, Outlook, SharePoint, and OneDrive

• ITIL4 certification and experience in performing incident management using ServiceNow system

• Experience in supporting VIP business partners with the temperament to handle urgent requests

• Good communication and presentation skills for conducting training on IT products



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