Client Liaison Specialist

3 weeks ago


Mumbai, Maharashtra, India Zyvka Full time

Job Title: Client Liaison Specialist

Job Summary: We are seeking a highly skilled Client Liaison Specialist to join our team at Zyvka. As a Client Liaison Specialist, you will be responsible for engaging with clients and potential clients through phone calls to provide information about products and services.

Key Responsibilities:

  • Engage with clients and potential clients through phone calls to provide information about products and services.
  • Handle client inquiries and resolve issues in a professional and efficient manner.
  • Conduct follow-up calls to ensure client satisfaction and address any concerns.
  • Maintain accurate and up-to-date records of client interactions and feedback.
  • Collaborate with the team to achieve client interaction goals and improve service delivery.

Requirements:

  • Excellent communication skills with the ability to convey information clearly and effectively in both verbal and written forms.
  • Presentable appearance and demeanor suitable for client interactions.
  • Proactive with the ability to take initiative and anticipate client needs or issues before they arise.
  • Experience in managing and resolving real-life client scenarios and challenges.

Qualifications:

  • Strong interpersonal skills and the ability to build rapport with clients.
  • Basic understanding of client service and support.


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