Learning Experience Specialist

Key Responsibilities:

• Design and implement learning experiences by configuring and publishing courses, curricula, and learning paths.
• Ensure accurate course categorization, tagging, and metadata for seamless searchability and reporting.
• Manage enrollment processes, prerequisites, and completion requirements to streamline learner engagement.
• Coordinate content uploads and testing for SCORM, xAPI, and other package formats.
• Maintain course catalogs and guarantee content accuracy and currency.
• Troubleshoot technical issues related to course functionality and user access to ensure a smooth learning experience.

• Conduct quality assurance of requested content assets to ensure compliance with established standards.
• Enforce adherence to quality benchmarks.

• Administer user accounts, roles, and permissions to facilitate efficient platform utilization.
• Monitor learner progress and completion rates across all courses and programs to inform data-driven decisions.
• Generate and analyze learning analytics reports to track engagement and effectiveness.
• Manage compliance training requirements and automated notifications to maintain regulatory alignment.
• Provide support for learners with technical issues and platform navigation to ensure a positive user experience.
• Collaborate with stakeholders to coordinate system maintenance and updates.

• Collaborate with learning and development teams to align LMS capabilities with organizational objectives.
• Offer recommendations for platform optimization and feature utilization to drive business value.
• Support the evaluation and implementation of new learning technologies and integrations to enhance the learning experience.
• Assist in developing learning governance policies and standard operating procedures to establish best practices.
• Participate in vendor meetings and platform upgrade planning to ensure a seamless transition.

Required Skills and Qualifications:

• Bachelor's degree
• 2+ years of experience with Learning Management Systems, preferably Cornerstone OnDemand
• 2+ years of project management experience, preferably in learning and development contexts
• Experience with e-learning content development and SCORM standards

• Technical Skills:
  • Proficiency in Cornerstone OnDemand platform administration and configuration
  • Understanding of learning standards (SCORM, xAPI/Tin Can, AICC)
  • Experience with content authoring tools (Articulate Storyline, Adobe Captivate, or similar)
  • Strong analytical skills with experience in learning analytics and reporting
  • Familiarity with HTML, CSS, and basic web technologies
  • Project management software proficiency (Smartsheets, MS Project, Asana, Trello, or similar)

• Core Competencies:
  • Strong project management and organizational skills
  • Excellent communication and stakeholder management abilities
  • Problem-solving mindset with attention to detail
  • Ability to work independently and manage multiple concurrent projects
  • Customer service orientation with focus on learner experience
  • Change management and process improvement capabilities

Preferred Qualifications:

• Project Management Professional (PMP) certification or similar
• Cornerstone OnDemand certification or other LMS certifications
• Experience with learning content development methodologies (ADDIE, SAM, etc.)
• Background in instructional design or adult learning principles

Performance Metrics:

• Course publishing accuracy and timeliness
• Learner satisfaction scores and platform adoption rates
• Project delivery success rates and adherence to timelines
• System uptime and technical issue resolution times
• Content development project ROI and quality metrics
• Compliance training completion rates and reporting accuracy