Global IT Process Lead

3 weeks ago


Hyderabad, Telangana, India Parexel Full time

About Us

Parexel is a global leader in clinical research management solutions, dedicated to improving patient outcomes and advancing medical innovation.

Job Summary

We seek a seasoned Senior Analyst, ITSM to play a key role in maintaining and evolving our modern, mature & robust IT Service management function. This position involves working closely with our ITSM team, other IT groups, and value stream owners to enforce and evolve processes, ensuring high-quality support to our end-user community and assisting the business in meeting its goals.

Job Description

This Senior Analyst, ITSM will be responsible for identifying opportunities for improving business operations through effective use of IT resources, contributing to the definition and development of worldwide operating procedures and standards, and preparing process proposals to enhance efficiency and performance of our IT environment. Additionally, this role requires the ability to deliver initiatives through to their launch/implementation, while maintaining a high level of quality and attention to detail.

Requirements and Qualifications

To succeed in this position, the ideal candidate should possess in-depth knowledge and hands-on experience in Major Incident Management, Change Management, and Problem Management. They should be comfortable working closely with technical resources and team leaders to ensure globalization strategies, and have excellent interpersonal and customer service skills. A strong team spirit, excellent written and verbal communication skills, and problem-solving skills are also essential. The candidate should also be ITIL 4 Foundation certified, have experience leading a multicultural, worldwide team, and have successfully evolved IT processes. Strong English written and verbal skills are required.

What We Offer

Parexel offers a competitive salary, with an estimated annual compensation of $90,000-$120,000, depending on location and experience. We also provide a comprehensive benefits package, including health insurance, retirement savings, and paid time off. Additionally, this role offers the opportunity to work with a global team, develop new skills, and contribute to the advancement of medical innovation.



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