Customer Success Strategist

4 days ago

Aurangabad, Maharashtra, India beBeeGainsight Full time ₹ 90,00,000 - ₹ 1,20,00,000
Drive Customer Success with Gainsight

As a skilled professional, you will be responsible for driving customer success strategies using Gainsight. This involves partnering with global Professional Services and Operations teams to design and implement solutions for internal and client-facing use cases.

  • Configure and administer Gainsight across multiple business units.
  • Design and implement business processes, playbooks, and workflows in Gainsight to drive customer engagement and retention.
  • Collaborate with global PSO teams to deliver end-to-end Gainsight implementations for internal and external stakeholders.
  • Integrate Gainsight with other enterprise systems.
  • Partner with Customer Success, Product, and Data teams to define KPIs, dashboards, and reports that deliver actionable insights.
  • Work with business stakeholders to translate needs into Gainsight solutions, balancing technical feasibility and business outcomes.
  • Ensure best practices in data integrity, governance, and automation within Gainsight.
  • Provide training, enablement, and documentation to end-users and stakeholders.
Requirements & Skills

  • 5+ years of experience in CRM / Customer Success platforms, with at least 2+ years of direct Gainsight experience.
  • Strong background in Gainsight Administration, Configuration, and Integration.
  • Experience with Salesforce integration and API-based data flows.
  • Knowledge of customer success operations (CS Ops), including health scores, journey mapping, playbooks, and retention metrics.
  • Ability to gather business requirements and translate them into scalable Gainsight solutions.
  • Strong data analysis, reporting, and dashboard creation skills.
  • Excellent stakeholder management and communication skills.
  • Experience working in global organizations across cross-functional and customer-facing teams.

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