Software Installation Expert

1 week ago

Bengaluru, Karnataka, India beBeeImplementation Full time
Implementation Specialist

We are seeking a highly skilled Implementation Specialist to join our team. As an Implementation Specialist, you will be responsible for providing technical support to our customers and internal teams, ensuring the successful installation, configuration, and operation of our products.

  • Configure and maintain our products for customers as per the requirements received from the Customer Success/Products/QA/Engineering team.
  • Provide technical support to customers via phone, email, and other communication channels.
  • Troubleshoot and resolve technical issues working with the engineering team or on individual basis.
  • Work closely with internal teams to investigate and resolve complex technical issues.
  • Identify and escalate product defects and enhancement requests to the appropriate teams.
  • Create and maintain technical documentation, including knowledge base articles and user guides.
  • Participate in on-call rotations to provide 24/7 support to customers.

Skills:

  • Bachelor s degree in Computer Science, Electronics Engineering, or a related field.
  • 2-4 years of experience in technical support or software implementation, preferably in a customer-facing role.
  • Strong problem-solving and analytical skills.
  • Experience with Linux operating systems and command line interface.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Willingness to work flexible hours, including weekends and holidays, as needed.
  • Knowledge of scripting languages such as Python, JavaScript, Bash, or Perl is a plus.
  • Knowledge on SQL, and Postman is a must.

Key Responsibilities:

This role involves the following key responsibilities:

  • Installation and Configuration of Products
  • Technical Support to Customers
  • Troubleshooting and Resolving Technical Issues
  • Collaboration with Internal Teams
  • Documentation and Knowledge Management
  • On-call Rotations

Candidates should have:

A Bachelor's degree in Computer Science, Electronics Engineering, or a related field.

2-4 years of experience in technical support or software implementation, preferably in a customer-facing role.

Strong problem-solving and analytical skills.

Experience with Linux operating systems and command line interface.

Excellent written and verbal communication skills.

Ability to work independently and as part of a team in a fast-paced environment.

Willingness to work flexible hours, including weekends and holidays, as needed.

Knowledge of scripting languages such as Python, JavaScript, Bash, or Perl is a plus.

Knowledge on SQL, and Postman is a must.

We offer a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.

Please note that this job description is not an exhaustive list of responsibilities. The successful candidate will be required to perform additional tasks as necessary.

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