Salesforce Enterprise Cloud Solutions Architect

1 day ago

Vijayawada, Andhra Pradesh, India beBeeServiceCloud Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Summary

We are seeking an accomplished Salesforce Technical Architect to join our organization. This role requires extensive experience in designing and architecting enterprise-scale Service Cloud solutions, driving technical governance, and aligning Salesforce implementations with business strategy.

The ideal candidate will combine deep Service Cloud expertise, architectural leadership, and hands-on technical ability, with proven experience in managing distributed teams and ensuring successful project execution.

  • Define and own the end-to-end architecture for Salesforce Service Cloud solutions at enterprise scale.
  • Design data models, security models, and integration architectures for complex business environments.
  • Establish and enforce technical governance, coding standards, and best practices across Salesforce programs.

The key responsibilities include:

Architecture & Solution Design

• Define and own the end-to-end architecture for Salesforce Service Cloud solutions at enterprise scale.

• Design data models, security models, and integration architectures for complex business environments.

• Establish and enforce technical governance, coding standards, and best practices across Salesforce programs.

Administration & Governance

• Oversee critical administration areas such as roles, profiles, permission sets, sharing rules, workflows, and automation tools.

• Define governance frameworks for configuration management, change management, and release management.

• Provide architectural guidance on data quality, system performance, and sandbox strategy.

Technical Leadership & Mentorship

• Act as the technical authority for Service Cloud initiatives, guiding developers, admins, and consultants.

• Conduct design and architecture reviews to ensure solutions are scalable, secure, and maintainable.

• Mentor technical teams and promote continuous learning of Salesforce Service Cloud capabilities.

Project Delivery & Execution

• Lead enterprise-wide Service Cloud implementations, including Case Management, Knowledge Management, Omni-Channel, CTI integrations, and Service Console.

• Oversee complex integrations with ERP, telephony, middleware, and external applications.

• Collaborate with program managers to manage timelines, risks, and dependencies, ensuring successful project outcomes.

Stakeholder & Client Advisory

• Partner with business leaders to translate requirements into scalable technical architecture.

• Serve as a trusted advisor to clients and leadership on Service Cloud strategy and roadmap.

• Present architectural designs, trade-offs, and recommendations to senior stakeholders and executives.

Innovation & Continuous Improvement

• Stay ahead of Salesforce Service Cloud releases, AppExchange products, and industry innovations.

• Promote adoption of automation, AI/Einstein features, and advanced architectural patterns.

• Contribute to defining and scaling enterprise-wide Salesforce governance frameworks.

The ideal candidate will have:

  • 12–15 years of IT experience with 7+ years in Salesforce CRM.
  • Proven expertise in architecting large-scale Salesforce Service Cloud solutions.
  • Strong command of Service Cloud features: Case Management, Knowledge Base, Omni-Channel, CTI, and Service Console.

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