Senior HR Service Delivery Manager

2 weeks ago


Coimbatore, Tamil Nadu, India beBeeDelivery Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Overview:

We are seeking a seasoned HR Service Delivery Specialist with extensive expertise in HR operations, process optimization, and employee services.

The ideal candidate will have a strong background in HR systems, service governance, and continuous improvement. The role involves overseeing HR service delivery processes while ensuring efficiency, compliance, and employee satisfaction.

Key Responsibilities:

  • Oversaw end-to-end HR service delivery processes including onboarding, employee data management, payroll coordination, benefits administration, and offboarding.
  • Ensured compliance with labor laws, data privacy regulations, and organizational HR policies.
  • Managed and optimized HR service platforms.
  • Led continuous improvement initiatives to enhance efficiency, accuracy, and employee experience.
  • Analyzed service metrics and prepared reports on SLA adherence, case resolution, and employee satisfaction.
  • Collaborated with HR business partners, COEs, and leadership to align HR service delivery with organizational goals.
  • Provided training and mentorship to new hires and graduate trainees on HR processes, systems, and compliance.
  • Handled escalations and complex HR service cases with professionalism and resolution focus.
  • Supported global/regional HR service delivery models, shared service centers, or COE frameworks.

About the Opportunity:

This is a challenging position for a highly skilled HR Service Delivery professional to lead and develop our team.



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